Refund & Cancellation Policy

1. Purpose and Scope

This Common Refund and Cancellation Policy (“Policy”) applies to all mobile applications, web applications, websites, digital platforms, subscriptions, products and services owned, operated or provided by DEVARC LABS PRIVATE LIMITED (“Company”, “we”, “us” or “our”), unless a separate refund or cancellation policy is provided for a particular application, website, product, plan or service.

All such applications, websites, platforms, subscriptions, products and services are collectively referred to in this Policy as the “Services”.

2. Service-Specific Refund Policies

Certain applications, websites, subscription plans, products, promotional offers or Services may have their own refund and cancellation terms (each a “Service-Specific Refund Policy”).

• A Service-Specific Refund Policy displayed or communicated before purchase will apply to that particular purchase or Service.
• This Policy will continue to apply to matters not addressed by the Service-Specific Refund Policy.
• If there is a conflict, the Service-Specific Refund Policy will prevail only for the relevant purchase or Service.
• Mandatory consumer rights and applicable law will always prevail over this Policy and any Service-Specific Refund Policy.

Users should review the refund, cancellation and AutoPay terms displayed for the relevant Service before completing a purchase or establishing a payment mandate.

3. Payment Processing

All payments for the Services are made directly through the Company's authorised payment gateway. Payments are not collected, processed or controlled by Google Play, the Apple App Store or another application-distribution platform.

Payment processing may be technically performed by the Company's authorised payment-gateway provider, bank, card network, Unified Payments Interface (UPI) provider or another authorised payment service provider. Refund and cancellation requests relating to the Services must therefore be submitted directly to the Company, except where a bank or payment provider separately handles a payment dispute or mandate revocation.

4. Subscription Purchase and AutoPay Authorisation

Subscriptions offered through the Services may renew automatically through the Company's authorised payment gateway.

Before AutoPay is activated, the user will be shown or informed of the subscription price, applicable taxes, billing frequency, subscription period and automatic-renewal terms.

By purchasing an automatically renewing subscription and authorising an electronic mandate, the user expressly authorises the payment gateway, bank, card issuer, UPI provider or other payment service provider to debit the applicable subscription amount at the beginning of every billing period until the subscription or AutoPay mandate is cancelled.

AutoPay will be activated only through the user's explicit authorisation and will not be enabled through a pre-selected option, pre-ticked box or assumed consent.

5. Automatic Renewal

Unless cancelled before the next scheduled debit, the subscription will automatically renew for another billing period.

• The applicable subscription fee will be debited through the authorised electronic mandate.
• A successfully renewed subscription will be treated as a completed purchase.
• The renewed subscription fee will be non-refundable, except where a refund is required under applicable law or expressly permitted under this Policy.
• No partial, proportionate or prorated refund will be provided for an unused part of the renewed subscription period.

Where required under applicable payment regulations, the user may receive a pre-debit notification from the bank, payment gateway, card issuer, UPI application or payment service provider before the scheduled automatic debit. Such notification may permit the user to opt out of the particular debit or revoke the mandate in accordance with the provider's procedure.

6. Cancellation of Subscription and AutoPay

The user may cancel future automatic renewals through any cancellation or mandate-management facility made available by the relevant Service, the Company, the payment gateway, the user's bank, card issuer or UPI application.

• Cancellation will prevent future automatic renewals after it has been successfully completed and confirmed.
• Cancellation will not ordinarily terminate access during the current paid billing period.
• The user may continue using the Service until the end of the current billing period.
• Cancellation will not result in a refund for the current billing period.
• No refund will be provided for unused days, failure to use the subscription or a change of mind.
• No partial, proportionate or prorated refund will be provided.
• No separate cancellation or mandate-revocation fee will be charged by the Company.
• Revoking the AutoPay mandate will prevent future recurring payments but will not reverse a payment that has already been completed.
• A cancellation made after a scheduled renewal amount has been successfully debited will apply only to subsequent renewals.
• Deleting or uninstalling an application does not by itself cancel a subscription or revoke an AutoPay mandate.

A cancellation will be treated as completed when the user receives confirmation from the Company, payment gateway, bank, card issuer or UPI provider. Users should retain the cancellation or mandate-revocation confirmation for their records.

7. General No-Refund Rule

All subscription purchases are final and non-refundable once successfully completed, except where a full refund is required under applicable law or expressly permitted under Section 8 of this Policy.

The Company does not provide partial, proportionate or prorated refunds. Cancellation only stops future renewals and does not create a right to a refund for the current or already renewed billing period.

8. Limited Circumstances for a Full Refund

Subject to verification, a full refund may be provided only where:

• The same transaction was charged more than once.
• Payment was successfully deducted but the purchased subscription was not activated or delivered.
• An automatic payment was debited after the user had validly cancelled the subscription or revoked the mandate within the applicable time and had received confirmation of cancellation or revocation.
• The paid Service was materially defective, deficient or materially different from the features advertised or agreed, and applicable law requires a refund.
• A refund is required by applicable law or directed by a court, regulator, bank, payment provider or other competent authority.

Where a refund is approved or legally required, it will be processed as a full refund. The Company does not have a facility for issuing partial, proportionate or prorated refunds.

9. Non-Refundable Circumstances

Unless a refund is required under applicable law, no refund will ordinarily be provided where:

• The user changes their mind after purchasing the subscription.
• The user no longer wants or needs the Service.
• The user fails to use an activated subscription.
• The user cancels after the original or renewed subscription payment has been successfully debited.
• The user forgot to cancel the subscription before its renewal date.
• The Service cannot be accessed because of the user's device, internet connection, operating system, account credentials, third-party software or another circumstance outside the Company's reasonable control.
• Access is suspended or terminated because of fraud, misuse, unlawful activity or a material violation of the applicable Terms of Service.
• The benefit was free, complimentary, promotional, trial-based, a reward or otherwise not paid for by the user.

Nothing in this section limits any mandatory consumer right or remedy that cannot lawfully be excluded.

10. How to Request a Refund

A request falling within Section 8 may be submitted through:

• Refund or support page: /contact
• Customer support email: contact@devarclabs.tech

The request should contain:

• The user's registered name and contact information
• The relevant application, website or Service
• The transaction, mandate or order identification number
• The date and amount of payment
• The payment method or provider used
• The reason for requesting the refund
• Supporting evidence, including cancellation confirmation where relevant

Users should submit a refund request as soon as reasonably possible after discovering the issue. Any internal submission period will not override mandatory rights available under applicable law.

11. Review and Processing

• The Company will acknowledge a consumer complaint within 48 hours of receipt.
• The Company will seek to resolve the complaint within one month from the date of receipt.
• The Company may request reasonable additional information needed to verify the transaction or claim.
• The Company will inform the user whether the requested full refund has been approved or rejected.
• An approved refund will be initiated within a reasonable period, ordinarily within 7–10 business days.

After the Company initiates a refund, the time required for the amount to appear in the user's account may depend on the payment gateway, bank, card issuer, UPI provider or other payment service provider.

12. Method and Effect of Refund

An approved full refund will ordinarily be returned to the original payment method. If this is not reasonably possible for technical reasons, the Company may request additional information and use another legally permitted payment method.

After a full refund is approved or processed, the Company may cancel the relevant subscription, terminate access to the refunded Service, disable paid features and reverse any benefit obtained through the refunded transaction. The user must not continue using a benefit for which payment has been refunded.

13. Failed Automatic Payments

• If an automatic payment fails or is declined, the subscription may not renew.
• Access may expire or be suspended at the end of the current billing period.
• The payment gateway may retry the payment where permitted by the mandate and applicable law.
• The Company will not be responsible for payment failures caused by insufficient funds, mandate expiry, bank restrictions, payment-provider downtime or inaccurate payment information.
• The user may be required to establish a new mandate or make a fresh payment to reactivate the subscription.

14. Changes in Subscription Price

The Company may change the price of a subscription by giving advance notice where required. The revised price will apply from a future renewal date, and the user may cancel before the revised price becomes applicable.

Where applicable law or payment-provider rules require fresh authorisation for the revised amount, the Company will obtain that authorisation before charging the revised subscription fee.

15. Unauthorised Transactions and Chargebacks

A user who believes that a payment was unauthorised should promptly notify the Company and the relevant bank, payment gateway, card issuer or UPI provider. The matter will be reviewed under applicable payment regulations and the provider's dispute-resolution procedure.

Users may contact the Company before initiating a chargeback so that the issue can be investigated promptly. This does not restrict any lawful right to approach a bank, payment provider, consumer authority or competent authority.

A user will not be entitled to receive both a refund and a chargeback for the same transaction. The Company may provide relevant transaction, mandate and service records to the payment provider for investigating a payment dispute.

16. Abuse of the Refund Process

The Company may investigate repeated, misleading, fraudulent or abusive refund requests. Appropriate action may be taken where there is reasonable evidence of refund fraud, chargeback abuse or misuse of the Services.

This provision will not be used to prevent a user from exercising legitimate consumer rights.

17. Changes to This Policy

The Company may update this Policy to reflect changes in its Services, payment arrangements, AutoPay requirements, payment-provider procedures or applicable law.

Material changes will be published through the relevant application, website or another appropriate communication channel. Changes will ordinarily apply prospectively and will not unfairly affect a refund request already submitted.

18. Grievance Redressal

For complaints relating to payments, subscriptions, cancellations or refunds, users may contact:

19. Applicable Law

This Policy will be interpreted in accordance with the laws of India, including applicable consumer-protection and payment laws.

Nothing in this Policy excludes or limits any right, remedy, guarantee or protection that cannot lawfully be excluded or limited.